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Dispatch time.
We will always aim to get your orders to you as soon as possible.
In-stock order will be dispatched within 2-3 business days
Pre-order will be dispatched within 5~15 business days.
If your order contains both in-stock and pre-order items, we will dispatch them together.
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Shipping time.
Orders are dispatched from London.
Domestic (UK) order: 3~5 business days
International order: 5~7 business days
A business day includes Monday to Friday, and does not include Bank holidays in the UK.
Please allow more shipping time for international orders due to delays caused by COVID-19.
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Shipping cost.
Domestic (UK) oders over £100: free shipping
Domestic (UK) orders under £100: flat rate £3.99
International shipping costs are calculated at checkout.
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Customs & Duties.
International orders might be liable for additional import taxes and custom fees within their own country. Fees are determined by destination country. For more information regarding specific costs, please contact your local customs office or postal service website.
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Returns & Exchanges.
Due to COVID-19 and hygiene reasons, we do not currently accept returns or exchanges on products that have been used.
In the unlikely case that your goods are faulty, or are different to the products purchased, we will send you a replacement or refund your item/s. Please notify us within 7 days of receiving your order, and include photograph showing the damage or incorrect item/s. Products that are returned should be in new, unworn, unwashed condition with tags attached.
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Change/cancel order.
Please double check your shipping and order details before placing your order. However, in some cases we may be able to help you edit your shipping address or cancel your order completely, depending on how far along your order is in the packaging process.
To request to edit your shipping address or cancel your order, get in touch with us using the form on the ‘Contact’ page.